This is a supplement to the Cloudpresenter Customer Agreement (the “Agreement”) and is thereby included in the Agreement. Any capitalized terms used but not defined below derive their meanings from the Agreement.
● What information we collect about you
● How we use information we collect
● How we share information we collect
● How we store and secure information we collect
● How to access and control your information
● How we transfer information we collect internationally
● Other important privacy information
This policy covers the information we collect about you when you use our products or services, or otherwise interact with us (for example, by attending our webinars or events),unless a different policy is displayed. We offer a range of products, including our cloud and server products. We refer to all of these products, together with our other services and websites as "Services" in this policy.
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not accessor use our Services or interact with any other aspect of our business.
Where we provide the Services under contract with an organization (for example your employer) that organization controls the information processed by the Services.
For more information, please see “Notice to End Users” below.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We collect information about you when you input it into the Services or otherwise provide itdirectly to us
We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a user name, profile photo, job title, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
The Services include the products you use, where we collect and store content that you upload, send, receive and share. This content includes any information about you that you may choose to include. Examples of content we collect and store include: the name and details of a meeting you create along with names and emails of people you invite to it; the messages you exchange with other users in theAccount Center or via the meeting chat; sharing your screen or your video and audio to others in a meeting and recording it; and any feedback you provide to us. Content also includes the files and links you upload to the Services. If you use a server version of theServices, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by you or your organization: we collect feedback you provide directly to us through the product and; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the Services. Server administrators can disable our collection of this information from the Services via configuration settings or prevent this information from being shared with us by blocking transmission at the local network level.
The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
The Services also include our customer support, where you may choose to submit information regarding a question or problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or other wise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue
We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.
We collect information about you when you use our Services, including browsing ourwebsites and taking certain actions within the Services
We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services; frequently used search terms; and how you interact with others on the Services. We also collect information about the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently. If you use a server version of the Services, the information we collect about your use of the Services is limited to click stream data about how you interact with and use features in the Services, in addition to content-related information described in "Content you provide through our products,"above. Server administrators can disable our collection of this information from the Services via the configuration settings or prevent this information from being shared with us by blocking transmission at the local network level
We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services. Server administrators can disable collection of this information via the configuration settings or prevent this information from being shared with us by blocking transmission at the local network level.
We receive information about you from other Service users, from third-party services, fromour related companies, and from our business and channel partners
Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in a meeting invitation, in a live meeting or in a recorded meeting. We also receive your email address from other Service users when they provide it in order to invite you to the Services.Similarly, an administrator may enter your contact information when they set up an account on your behalf for you to use the Service.
We work with a global network of partners who provide consulting, implementation, training and other services around our products. Some of these partners also help us to market and promote our products, generate leads for us, and resell our products. We receive information from these partners, such as billing information, billing and technical contact information, company name, which of our products you have purchased or may be interested in, evaluation information you have provided, what events you have attended, and what country you are in
We receive information about you and your activities on and off theServices from third-party partners, such as advertising and market research partnerswho provide us with information about your interest in and engagement with, our Services and online advertisements.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and picture you provide in your account to identify you to otherService users. Our Services also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others.We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites. Where you use multiple Services, we combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one Service while searching from another or to present relevant product information as you travel across our websites.
We are always looking for ways to make our Servicessmarter, faster, secure, integrated, and useful to you. We use collective learnings about howpeople use our Services and feedback provided directly to us to troubleshoot and to identifytrends, usage, activity patterns and areas for integration and improvement of the Services. Insome cases, we apply these learnings across our Services to improve and develop similarfeatures or to better integrate the services you use. We also test and analyze certain newfeatures with some users before rolling the feature out to all users.
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email notifications when you or others interact with you on the Services, for example, when you are invited by another user to their meeting, we send you an email invitation with instructions on how to join that meeting. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. Some of these communications are part of the Services and in those cases you cannot opt out of them. If an opt out is available, you will find that option within the communication itself.
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email and by displaying our ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
We use your information to resolve technical issues you encounter, torespond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory,and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
We use information about you where you have given us consent to do sofor a specific purpose not listed above. For example, we may publish testimonials orfeatured customer stories to promote the Services, with your permission.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws.The legal bases depend on the Services you use and how you use them. This means wecollect and use your information only where:
● We need it to provide you the Services, including to operate the Services, providecustomer support and personalized features and to protect the safety and securityof the Services;
● It satisfies a legitimate interest (which is not overridden by your data protectioninterests), such as for research and development, to market and promote theServices and to protect our legal rights and interests;
● You give us consent to do so for a specific purpose; or
● How we store and secure information we collect
● We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you havethe right to change your mind at any time, but this will not affect any processing that hasalready taken place. Where we are using your information because we or a third party (e.g.your employer) have a legitimate interest to do so, you have the right to object to that usethough, in some cases, this may mean no longer using the Services.
We make collaboration tools, and we want them to work well for you. This means sharinginformation through the Services and with certain third parties. We share information wecollect about you in the ways discussed below, including in connection with possible businesstransfers, but we do not sell information about you to advertisers or other third parties.
When you use the Services, we share certain information about you with other Service users.
You can create content, which may contain information about you, andgrant permission to others to see, share, edit, copy and download that content based onsettings you or your administrator (if applicable) select. Some of the collaboration featuresof the Services display some or all of your profile information to other Service users when you share or interact with specific content. For example, when you join a meeting, we display yourprofile picture and name so that other users with access to the meeting understand whothey are interacting with. When you send a chat message to another user or a group of usersin the meeting, the recipients will see your name next to the chat message. Similarly, whenyou message or send invitations to other users, your name and email is displayed as thesender of that message. Please be aware that some aspects of the Services like public pagesor event registration pages can be made publicly available, meaning any content posted,including information about you, can be publicly viewed and indexed by and returned insearch results of search engines. You can confirm whether certain Service properties arepublicly visible from within the Services or by contacting the relevant administrator.
If you register or access the Services using anemail address with a domain that is owned by your employer or organization, and suchorganization wishes to establish an account or site, certain information about you includingyour name, profile picture, contact info, content and past use of your account may becomeaccessible to that organization’s administrator and other Service users sharing the samedomain. If you are an administrator for a particular site or group of users within the Services,we may share your contact information with current or past Service users, for the purpose offacilitating Service-related requests.
Our websites offer publicly accessible blogs, forums, issue trackers,and wikis like the Cloudpresenter Blog or the Cloudpresenter Community. You should beaware that any information you provide on these websites - including profile informationassociated with the account you use to post the information - may be read, collected, andused by any member of the public who accesses these websites. Your posts and certainprofile information may remain even after you terminate your account. We urge you toconsider the sensitivity of any information you input into these Services. To request removalof your information from publicly accessible websites operated by us, please contact us viasupport accessed on the website. In some cases, we may not be able to remove yourinformation, in which case we will let you know if we are unable to and why.
We share information with third parties that help us operate, provide, improve, integrate,customize, support and market our Services
We work with third-party service providers to provide website andapplication development, hosting, maintenance, backup, storage, virtual infrastructure,payment processing, analysis and other services for us, which may require them to accessor use information about you. If a service provider needs to access information about you toperform services on our behalf, they do so under close instruction from us, including policiesand procedures designed to protect your information.
We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share yourinformation with these third parties in connection with their services, such as to assist withbilling and collections, to provide localized support, and to provide customizations. We mayalso share information with these third parties where you have agreed to that sharing.
The Services may include links that direct you to other websites orservices whose privacy practices may differ from ours. Your use of and any information yousubmit to any of those third-party sites is governed by their privacy policies, not this one.
Some of our Services contain widgets and social media features, suchas the Twitter "tweet" button. These widgets and features collect your IP address, which pageyou are visiting on the Services, and may set a cookie to enable the feature to functionproperly. Widgets and social media features are either hosted by a third party or hosteddirectly on our Services. Your interactions with these features are governed by the privacypolicy of the company providing it.
We share information about you with third parties when you give usconsent to do so. For example, we often display personal testimonials of satisfied customerson our public websites. With your consent, we may post your name alongside the testimonial.
In exceptional circumstances, we may share information about you with a third party if webelieve that sharing is reasonably necessary to (a) comply with any applicable law,regulation, legal process or governmental request, including to meet national securityrequirements, (b) enforce our agreements, policies and terms of service, (c) protect thesecurity or integrity of our products and services, (d) protect Cloudpresenter, our customersor the public from harm or illegal activities, or (e) respond to an emergency which we believein good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person
We share information we have about you with otherCloudpresenter corporate affiliates in order to operate and improve products and servicesand to offer other Cloudpresenter affiliated services to you. This includes companies that ownor operate the services listed here.
We use data hosting service providers in the United States and Europe to host theinformation we collect, and we use technical measures to secure your data.While we implement the highest level safeguards designed to protect your information, nosecurity system is impenetrable and due to the inherent nature of the Internet, we cannotguarantee that data, during transmission through the Internet or while stored on our systemsor otherwise in our care, is absolutely safe from intrusion by others.If you use a server version of our Services, responsibility for securing storage and access to theinformation you put into the Services rests with you and not Cloudpresenter. We stronglyrecommend that server users configure SSL to prevent interception of data transmitted overnetworks and to restrict access to the databases and other storage points used.
How long we keep information we collect about you depends on the type of information, asdescribed in further detail below. After such time, we will either delete or anonymize yourinformation or, if this is not possible (for example, because the information has been stored inbackup archives), then we will securely store your information and isolate it from any furtheruse until deletion is possible.
We retain your account information for as long as your account isactive and a reasonable period thereafter in case you decide to re-activate the Services.We also retain some of your information as necessary to comply with our legal obligations,to resolve disputes, to enforce our agreements, to support business operations, and tocontinue to develop and improve our Services. Where we retain information for Serviceimprovement and development, we take steps to eliminate information that directlyidentifies you, and we only use the information to uncover collective insights about the use ofour Services, not to specifically analyze personal characteristics about you.
If your account is deactivated or disabled, some ofyour information and the content you have provided will remain in order to allow your teammembers or other users to make full use of the Services. For example, we continue to displaymessages you sent to the users that received them and continue to display content youprovided.
If the Services are made available to you through an organization (e.g.,your employer), we retain your information as long as required by the administrator of youraccount. For more information, see "Managed accounts and administrators" above.
If you have elected to receive marketing emails from us, we retaininformation about your marketing preferences for a reasonable period of time from the dateyou last expressed interest in our Services, such as when you last opened an email from us orceased using your Cloudpresenter account. We retain information derived from cookies andother tracking technologies for a reasonable period of time from the date such informationwas created.
You have certain choices available to you when it comes to your information. Below is asummary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of yourinformation (including for marketing purposes), to request the deletion or restriction of yourinformation, or to request your information in a structured, electronic format. Below, wedescribe the tools and processes for making these requests. You can exercise some of thechoices by logging into the Services and using settings available within the Services or youraccount. Where the Services are administered for you by an administrator (see "Notice to EndUsers" below), you may need to contact your administrator to assist with your requests first.For all other requests, you may contact us as provided in the Contact Us section below torequest assistance.Your request and choices may be limited in certain cases: for example, if fulfilling your requestwould reveal information about another person, or if you ask to delete information which weor your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing thirdparty apps, you will need to contact those third-party service providers directly to have yourinformation deleted or otherwise restricted. If you have unresolved concerns, you may havethe right to complain to a data protection authority in the country where you live, where youwork or where you feel your rights were infringed.
Our Services and related documentation give you theability to access and update certain information about you from within the Service. Forexample, you can access your profile information from your account and review meetings,recordings, contacts and messages you have created in the Service. You can update yourprofile information within your profile settings and modify content that contains informationabout you using the editing capabilities associated with that content.
If you no longer wish to use our Services, you or your administratormay be able to deactivate your Services account. If you can deactivate your own account,that setting is available to you in your account settings. Otherwise, please contact youradministrator. If you are an administrator and are unable to deactivate an account throughyour administrator settings, please contact Cloudpresenter support. Please be aware thatdeactivating your account does not delete your information; your information remains visibleto other Service users based on your past participation within the Services. For moreinformation on how to delete your information, see below.
Our Services and related documentation give you the ability todelete certain information about you from within the Service. For example, you can removecertain profile information within your profile settings, and you can remove meetings,recordings, contacts and messages you have created. Please note, however, that we mayneed to retain certain information for record keeping purposes, to complete transactions orto comply with our legal obligations.
In some cases, you may ask us to stopaccessing, storing, using and otherwise processing your information where you believe wedon't have the appropriate rights to do so. For example, if you believe a Services account wascreated for you without your permission or you are no longer an active user, you can requestthat we delete your account as provided in this policy. Where you gave us consent to useyour information for a limited purpose, you can contact us to withdraw that consent, but thiswill not affect any processing that has already taken place at the time. You can also opt-outof our use of your information for marketing purposes by contacting us, as provided below.When you make such requests, we may need time to investigate and facilitate your request.If there is delay or dispute as to whether we have the right to continue using your information,we will restrict any further use of your information until the request is honored or the disputeis resolved, provided your administrator does not object (where applicable). If you object toinformation about you being shared with a third-party app, please disable the app orcontact your administrator to do so.
You may opt out of receiving promotional communications fromus by using the unsubscribe link within each email or by contacting us as provided below tohave your contact information removed from our promotional email list or registrationdatabase. Even after you opt out from receiving promotional messages from us, you willcontinue to receive transactional messages from us regarding our Services.
Relevant browser-based cookie controls are described in ourCookies & Tracking Notice.
Some browsers have incorporated "Do Not Track" (DNT)features that can send a signal to the websites you visit indicating you do not wish to betracked. Because there is not yet a common understanding of how to interpret the DNTsignal, our Services do not currently respond to browser DNT signals. You can use the rangeof other tools we provide to control data collection and use, including the ability to opt out ofreceiving marketing from us as described above.
Data portability is the ability to obtain some of your information in a formatyou can move from one service provider to another (for instance, when you transfer yourmobile phone number to another carrier). Depending on the context, this applies to some ofyour information, but not to all of your information. Should you request it, we will provide youwith an electronic file of your basic account information and the information you createdunder your sole control.
We collect information globally and primarily store that information in the United Statesand Europe. We transfer, process and store your information outside of your country ofresidence, to wherever we or our third-party service providers operate for the purpose ofproviding you the Services. Whenever we transfer your information, we follow the highestlevel processes to protect it.
To facilitate our globaloperations, we transfer information to either Europe or the United States and allow access tothat information from countries in which the Cloudpresenter owned or operated companieshave operations for the purposes described in this policy. These countries may not haveequivalent privacy and data protection laws to the laws of many of the countries where ourcustomers and users are based. When we share information about you within and amongCloudpresenter corporate affiliates, we make use of standard contractual data protectionclauses, which have been approved by the European Commission.
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization,which may be different than this policy
Administrators are able to:
● require you to reset your account password;
● restrict, suspend or terminate your access to the Services;
● access information in and about your account;
● access or retain information stored as part of your account;
● install or uninstall third-party apps or other
integrations In some cases, administrators can also:
● restrict, suspend or terminate your account access;
● change the email address associated with your account;
● change your information, including profile information;
● restrict your ability to edit, restrict, modify or delete information
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access theServices, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services at alater date.If you do not want an administrator to be able to assert control over your account or use of theServices, use your personal email address to register for or access the Services. If an administrator has not already asserted control over your account or access to the Services, you can update the email address associated with your account through your account settings in your profile. Once an administrator asserts control over your account or use of theServices, you will no longer be able to change the email address associated with your account without administrator approval. Please contact your organization or refer to your administrator’s organizational policies for more information.
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Cloudpresenter Limited. If you have questions or concerns about how your information is handled, please direct your inquiry to us at:
14 Brooklands Close
Tel: 020 897 5361
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